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亚马逊账户正确申诉+申诉渠道联系邮箱地址

亚马逊账户正确申诉+申诉渠道联系邮箱地址

在讲亚马逊侵权申诉之前,先看几个案例:

案例1:账户后台Legal Name和收款账户名称不一样,亚马逊一直问两者之间什么关系,怎么证明两者之间的关系。就好像国内的证明你爸是你爸,而且还遇到过多次被要求证明的。

这种的就一定要在最开始就避免填写了不一致的内容,否则后悔莫及。

案例2:欧洲账户注册使用了跟法人不同的信用卡,亚马逊也会一直问两者之间什么关系,怎么证明两者之间的关系。要证明你妈是你亲妈。

所以欧洲注册一定要注意信用卡用法人的,避免以后后悔莫及。

案例3:账户后台涉及到人名的,不要随意的调换顺序,要保持一致。Zhang San就一直写Zhang San, San Zhang就一直写San Zhang,也就是永远保持一致。

所以还是后台信息要一致的问题,避免以后后悔莫及。

案例4:看到别人的账户都在销售一个从1688进货的产品,也不排查产品是否侵权,就直接上架开始销售,然后账户Over

不管是自建还是跟卖,第一件事就是要排查这个产品是否会侵权。真的不要后悔。

案例5:提交资料的真实性。这一点也是我一直在朋友圈和其他地方总是提起的。很多卖家盆友或图方便或图快就直接把需要提交的资料直接PS,那么很有可能导致店铺都挂掉。

真的真的,亚马逊的检测机制这么神了,如果你还认为提交假的资料可以通过的话,那也真的会后悔莫及了。

小案例就讲这几个小的,下面进入正题,今天我们主要讲讲亚马逊侵权之后账户被封如何正确申诉。

案例分析:被商标持有者/专利持有者投诉侵权

申诉要点:

1.第一时间下架侵权产品不要抱有侥幸心理,并检测整个店铺是否有类似产品全部下架。

2.联系邮件中给出的投诉者,承认错误无心之失,言辞恳求,告知已经下架产品承诺不再销售他们品牌的产品并抄送给亚马逊notice邮箱。

3.申诉信:

-资料上有进货发票和其他有效证明可以提交作为辅助

-说明已经在第一时间删除产品并保证不在销售

-加大产品品牌/专利/真伪方面的检测 100%确定没有问题才会上架

-组建专人团队负责核查产品信息:外观/品牌/工厂资质等

-提供供应商的联系信息管网等证明有正规的进货渠道

-保证不再犯错

亚马逊侵权申诉信一次性通过邮件:分析账户具体情况导致问题的具体原因很重要!!有的放矢,才能源头自有活水来。

Dear sir/madam,

Thanks for your patience about our issue. We extremely apologize for the inconvenience to you.

We got to recognize that we made a mistake and may infringe the intellectual property rights of others. When we received your email about this issue we have created remove order of our FBA stock to prevent the similar complaint. Now we have send an email to

amazonsupport@XXX.com

at June 15, 2017 plead them to withdraw the complaint and we have to make a commitment to them: we will never sell this products again in the future and to our behavior made the most sincere words of apology, and we also Cc the email to Amazon, but we haven’t received any responded up until now. We will keep our eyes on this issue and I hope that we can find an amicable solution to this issue through the consultation process.

We take the following measures after we got your email:

1. Since we got the Warning Notice of Intellectual Property Rights Infringement about our ASIN: 侵权的ASIN may infringe the intellectual property rights of others, we have remove all the inventory stop selling at first time, now we have deleted this listing now and we no longer sell it again.

2. We have contact the rights owner for retracting the complaints and made the most sincere words of apology, but we haven’t received any responded up until now, we will closely watch the reply.

About this issue, we have taken the following steps to help us to resolve the issue and prevent similar complaints.

1. We have checked all the listing detail from title, image, description and bullet point to ensure have no information in misunderstanding. And we are firmly deleting all the listings that could show any signs of conflicts with intellectual property rights.

2. We have establish the professional handling team to take care of listing 100% match on description, images, bullet points, & search terms, etc. Never make more mistakes of the Product Design or Brand.

3. We have organized our own research department to make sure we can sell our own products with our own design & model instead of purchasing from our supplier, to prevent any possible infringement problems on Trademarks & Packages & Design.

4. All of the email or complaint answered and resolve under 24 hours. Provide a good after-sales service.

Hope you can give me a chance again. If there’s any other information you need, please feel free to contact us.

Yours sincerely,店铺名 Appeal Service

 

作为亚马逊卖家,总会遇到各种各样的问题,比如被恶意跟卖、产品被侵权、店铺被封……下面整理了一份亚马逊官方各个渠道的邮箱地址,希望能够帮助到有需求的卖家,保障自己的基本权益。

亚马逊总裁贝索斯的邮箱:

jeff@amazon .com

 

亚马逊官方邮箱:

notice@amazon .com

seller-evaluation@amazon .com

pq-review@amazon .com

account-confirmation@amazon .com

cn-seller-verification-enquiry@amazon .co.uk

 

亚马逊VE申请邮件:

vendorexpress@amazon .com

 

审核卖家评级表现:

seller-performance-policy@amazon .com

 

「账号申诉用」

品牌外观专利侵权:

copyright@amazon .com

 

知识产权侵权解决后撤诉

US:notice@amazon .com

UK:notice@amazon .co.uk

FR:notification@amazon .fr

DE:benachrichtigung@amazon .de

IT:notifica@amazon .it

ES:aviso@amazon .es

IN: notice@amazon .in

MX:notice@amazon .com.mx

 

亚马逊账号冻结后的余额处理:

payments-funds@amazon .com

 

店铺被关闭货款申诉邮箱

US:merchant-reserve-inquiry@amazon .com

CA:payments-investigate@amazon .ca

UK:payments-investigate@amazon .co.uk

FR:investigation-amzpayments@amazon .fr

DE:payments-nachforschungen@amazon .de

IT:payments-investigate@amazon .it

ES:investigacion-pagos@amazon .es

IN:payments-investigate@amazon .in

MX:payments-funds@amazon .com.mx

 

受恶意攻击或者敲诈邮件:

标题:「feedback abuse report + 「卖家店铺名」发送到:

investigate@amazon .com

 

帐号不能登录怎么移除FBA库存?

联系亚马逊付款的邮箱:

payments-investigate@amazon .com;

 

询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他,就给你移除了。

 

产品质量(PQ)问题申诉 (例如产品被下架)

US:seller-performance-policy@amazon .com

UK:seller-performance-policy@amazon .co.uk

FR:politique-performance-vendeur@amazon .fr

DE:verkaeufer-performance-richtlinie@amazon .de

IT:performance-venditore-politiche-di-condotta@amazon .it

ES:politicas-performance-vendedor@amazon .es

IN:seller-performance-policy@amazon .in

MX:politicas-performance-vendedor@amazon .com.mx

 

亚马逊各站点绩效团队邮箱:

US: seller-performance@amazon .com

UK: seller-performance@amazon .co.uk

FR: performance-vendeur@amazon .fr

DE: verkaeufer-performance@amazon .de

JP: alliance@amazon .co.jp

ES: performance-vendedor@amazon .es

IT: performance-venditore@amazon .it

CA: seller-performance@amazon .ca

用登录邮箱使用英语发送,发邮件时态度诚恳、并在末尾再次注明你的登录邮箱,方便对方查询。

亚马逊投诉跟卖的入口:

1.AM后台Contact Seller Supportcase投诉, Report a violation

https://sellercentral.amazon.com/hz/contact-us

2.以权利人身份投诉侵权

https://www.amazon.com/gp/help/reports/infringement

3.以买家身份test buy投诉

http://www.amazon.com/gp/help/reports/contact-us

第四个方法:品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略。


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